Refund Policy

Return & Refund Policy

At REFRIGERATIONSPECIALISTS, please contact us if you experience a problem with your order. Review the following conditions before requesting a return, cancellation or refund.

1. Requesting a Return

Email sale@refrigerationspecialists.us with:

• Your order number and the email used at checkout.
• The product designation and quantity received.
• The reason for your request.
• Photographs of the product, packaging and shipping label when relevant.

Obtain return authorization and shipping instructions before sending any product back. Our business address is not automatically an authorized return destination.

2. Return Eligibility

Unopened, unused cylinders in their original packaging, with their original seals and labels intact, may be considered for an authorized return.

Opened, partially used, contaminated, refilled or altered cylinders are not eligible for change-of-mind returns. These conditions do not limit rights relating to defective, damaged or incorrectly supplied products.

3. Damaged or Incorrect Orders

Inspect your delivery upon arrival and contact us promptly if an item is damaged, incorrect or missing.

Do not use, open or attempt to repair a damaged cylinder. Follow the carrier’s and supplier’s safety instructions. Do not ship a damaged or leaking cylinder back without specific instructions and an appropriate shipping arrangement.

After reviewing the issue, we will explain the available resolution, which may include replacement, correction of the order or a refund, as appropriate.

4. Return Shipping

Refrigerant cylinders may require regulated shipping arrangements. Use only the return method and destination provided with your authorization.

Responsibility for return shipping and any applicable charges will be explained before you proceed. Where an error or defect is our responsibility, we will arrange an appropriate resolution consistent with applicable law.

5. Refunds

We will notify you of the outcome after reviewing your request and, where a return is required, inspecting the returned goods.

Approved refunds are issued to the original payment method. The time needed for a credit to appear depends on your bank or payment provider.

If you have not received an approved refund, check with your payment provider and then contact us for assistance.

6. Order Cancellations

Contact us immediately if you wish to cancel an order. We will confirm whether cancellation is still possible before dispatch.

If the order has already shipped, an authorized return process may be required. Any statutory cancellation or refund rights remain unaffected.

7. Exchanges

Contact us before requesting an exchange. Availability, product eligibility and shipping arrangements must be confirmed before an exchange can proceed.

8. Your Consumer Rights

Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded, including those relating to defective goods, incorrect orders or applicable shipping-delay requirements.

9. Contact Us

REFRIGERATIONSPECIALISTS
851 Crooked Tree Ln
North Sioux City, SD 57049
United States

Email: sale@refrigerationspecialists.us
Phone: +1 605-232-9299

Please request authorization before sending a return to this address.