Privacy Policy

Privacy Policy

This Privacy Policy describes how REFRIGERATIONSPECIALISTS collects, uses and shares personal information when you visit refrigerationspecialists.us, place an order or contact us.

1. Information We Collect

Depending on how you interact with our store, we may collect:

• Your name, email address, telephone number, billing address and shipping address.
• Order details, payment status, selected products and customer-service communications.
• Purchase eligibility or certification information where applicable.
• Device and browsing information, such as IP address, browser type and interactions with our website.
• Your newsletter subscription and other communication preferences.

Payment providers process payment information through checkout. Do not send full payment-card details or passwords by email.

2. How We Use Information

We use personal information as appropriate to:

• Process payments, fulfill orders and arrange delivery.
• Provide order updates and respond to questions.
• Review applicable purchase documentation.
• Maintain and improve our website and customer experience.
• Detect fraud, protect our services and resolve disputes.
• Send marketing communications where permitted and in accordance with your preferences.
• Meet legal, accounting and recordkeeping obligations.

3. Shopify and Service Providers

Our store is hosted on Shopify. Shopify and other service providers may process personal information to operate the storefront, process payments, deliver orders and provide related services.

We may share information with shipping providers, payment processors, technology providers and professional advisers where necessary for these purposes. We may also disclose information when required by law or to protect lawful rights.

Learn more about Shopify’s practices in the Shopify Privacy Policy.

4. Cookies and Similar Technologies

Our storefront and integrated services may use cookies and similar technologies to support essential functions, remember preferences and understand website usage.

Where available, use our storefront privacy controls to manage optional cookies. You can also adjust your browser settings. Blocking essential cookies may affect features such as the cart and checkout.

5. Marketing Communications

You can unsubscribe from marketing emails using the unsubscribe link included in those messages. We may continue sending necessary transactional messages, including order confirmations, delivery updates and responses to your requests.

6. Information Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including handling orders, resolving disputes and meeting applicable legal obligations.

7. Security

We use reasonable measures designed to protect personal information. However, no method of internet transmission or electronic storage can be guaranteed completely secure.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of or a copy of your personal information. You may also have rights to object to certain processing, withdraw consent or opt out of certain uses or disclosures.

Contact us to submit a request. We may need to verify your identity, and legal exceptions may apply. Where required by law, we will not discriminate against you for exercising your privacy rights.

9. International Processing

Shopify and other service providers may process information in countries outside your place of residence. Where applicable, transfers are subject to safeguards required by relevant privacy laws.

10. Children’s Privacy

Our store is intended for customers purchasing refrigerant products and is not directed to children. If you believe a child has provided personal information to us, contact us so we can review the matter.

11. Third-Party Websites

Our website may contain links to external websites. Their privacy practices are governed by their own policies. Review those policies before providing personal information.

12. Changes to This Policy

We may update this policy to reflect changes to our practices or applicable requirements. The revised policy will be published on this page, with any additional notice provided where required.

13. Contact Us

For privacy questions or requests, contact:

REFRIGERATIONSPECIALISTS
851 Crooked Tree Ln
North Sioux City, SD 57049
United States

Email: sale@refrigerationspecialists.us
Phone: +1 605-232-9299